FAQs

FAQ

General Questions

WHAT DISCOUNTS DO YOU OFFER?

WILL YOU SPONSOR ME?

DO YOU CHARGE TAXES?

WHAT HAPPENS IF I FORGET TO USE A DISCOUNT CODE?

WHY WON'T MY DISCOUNT CODE WORK?

Ordering Information

HOW TO BUY PRODUCTS ON OUR ONLINE STORE?

CAN I CANCEL MY ORDER?

CAN I MAKE CHANGES TO MY ORDER AFTER IT HAS BEEN PLACED?

WHY WAS MY ORDER CANCELED?

I JUST PLACED TWO ORDERS, WILL YOU COMBINE THEM?

WHY IS MY ORDER DELAYED?

Payment Information

WHAT PAYMENT TYPES DO YOU ACCEPT?

WHY HAS MY PAYMENT BEEN DECLINED?

WHAT CURRENCY WILL I BE CHARGED IN?

DOES DIVA BOUTIQUES ACCEPT PREPAID GIFT CARDS?

Return Information

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

DO I HAVE TO PAY FOR RETURN SHIPPING?

Delivery Information

CAN I HAVE MY PACKAGE DELIVERED TO AN ALTERNATIVE ADDRESS?

WILL I NEED TO SIGN FOR MY DELIVERY?

I STILL HAVEN'T RECEIVED MY PACKAGE, WHAT SHOULD I DO?

DO YOU OFFER NEXT DAY DELIVERY?

WHAT DELIVERY CARRIERS TO YOU USE?

Shipping Information

HOW LONG WILL IT TAKE BEFORE MY ORDER IS SHIPPED?

I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT'S GOING ON?

Store Information

WHERE ARE YOU LOCATED?

WHAT STATE/CITY ARE YOU BASED OUT OF?

HOW DO I SPEAK TO A MEMBER OF THE TEAM?

WHAT ARE YOUR ONLINE HOURS?

WHAT ARE YOUR STORE FRONT HOURS?

International Shipping Information

WILL I BE CHARGED IMPORT DUTIES?

WILL I BE CHARGED VAT?

Product Information

THE ITEMS I WANT IS "SOLD OUT" WILL YOU BE RESTOCKING IT?

THE ITEM I RECEIVED IS DAMAGED. NOW WHAT?

WHAT ARE YOUR GENERAL SIZES?

Didn’t find what you were looking for? Contact us. Contact